1
What we collect
Contact and organisation details, farm or delivery addresses, verification evidence, product and demand information, order events, provider payment references, shipment proof, support messages, and essential device/session data.
2
Why we use it
To operate the managed marketplace, verify trust, match supply, coordinate fulfillment, prevent abuse, reconcile regulated third-party payments, provide support, and meet legal obligations.
3
Who can see it
Marketplace listings expose only approved commercial details. Private identity documents and financial references are restricted to authorised staff and service providers. Farmers never see another farmer’s confidential quote or contact data.
4
Storage and retention
Verification files belong in private object storage. Transaction and audit records are retained for operational and legal needs; information no longer needed is deleted or anonymised according to the final retention schedule.
5
AI-assisted features
FarmToMarket Copilot sends the user prompt and a limited operational summary to OpenAI through our server. The summary is designed to exclude passwords, verification files, phone numbers, email addresses, and raw payment references. Do not enter sensitive information in a Copilot prompt, and review every suggestion before using it.
6
Your choices
You may request access, correction, or deletion where retention obligations allow. You can also change notification preferences and preferred language from your account.
7
Contact
Send privacy requests through the support page with the subject “Privacy request”. Identity verification may be required before protected records are disclosed or changed.